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During the COVID-19 pandemic, it’s important to keep health and safety in mind. We’ve created a set of mandatory COVID-19 safety practices for both for hosts and guests of Browtine listings, based on guidance from the World Health Organization and the US Centers for Disease Control. In addition, you should be familiar with general health and safety guidelines for COVID-19 safety, continue to monitor applicable government travel restrictions and advisories, and follow all national and local guidelines.
Browtine has introduced guidelines and programs to help address health and safety concerns, but these measures cannot eliminate all risk. Especially if you’re in a higher risk category (ex: people above the age of 65 or people with pre-existing medical conditions such as diabetes or heart disease), we recommend obtaining professional guidance and taking extra precautions when you are making the decision to book a stay or an experience on Browtine. Learn more about health and safety guidelines for Browtine Experiences.
All hosts and guests must agree to:
All hosts must agree to follow the Browtine enhanced cleaning protocol’s five-step process between guest stays. Learn more
All hosts and guests are required to follow the COVID-19 safety practices outlined above, as applicable. If you’re a guest, you will not be eligible for a refund if your host cancels your reservation because you did not comply with these practices. Similarly, if you’re a host, you will not be eligible for a payout if a guest cancels their stay because you did not comply with these practices. Hosts who don’t agree to these practices by November 20, 2020 may have their calendars blocked. Any host or guest who repeatedly violates these guidelines may face other consequences, including account suspension or removal from the community.
To protect the health and safety of our community, it is Browtine’s policy that hosts (and all people who may be present at the listing before or during a stay) should not enter their listing(s) or interact with their guests, and guests should not check into a listing if any of the following are true:
For more detail about what to do in the event of illness or exposure to COVID-19, review the following documents:
*Please note that Frontline Stays are subject to different standards.
Be sure to wash your hands often, especially if you’re in contact with people outside your reservation and are touching surfaces and utensils in a shared space or a common area.
When you are in a common area or shared space (as a host or guest), wear a mask and maintain distance from anyone who’s not part of your reservation at all times in accordance with the COVID-19 safety practices (at least 6 feet or 2 meters). Hosts should avoid physical contact with guests and provide a no contact check-in whenever possible.
Remember, if you feel uncomfortable staying in a private room or shared space, consider booking an entire place instead. If you’re uncomfortable hosting a private room or shared space, you can list your entire place, or pause your hosting if that’s not possible.
Hosts should also follow local guidelines around hosting private rooms, shared spaces, and the total number of people allowed to gather in the listing.
Note: As of August 20, 2020, Browtine has announced a global ban on all parties and events at Browtine listings, including a cap on occupancy at 16. This party ban applies to all future bookings on Browtine and it will remain in effect indefinitely, until further notice. Read our Party and Events Policy for more info.
Hosts of private room or shared space listings should also:
Some governments may place restrictions on hosting private or shared rooms or may impose additional obligations or requirements on those spaces. Please make sure to review and follow any additional safety and cleaning guidance from government and/or health authorities in your local jurisdiction.
If you recently tested positive for COVID-19 or have started to feel any COVID-19 symptoms, and have recently stayed in a listing or interacted with guests as a host, contact us. You should also inform relevant local authorities as well as your doctor.